FAQ

I love your Designs, how do I order?
Ordering is easy, while viewing the design you like, you will see an [ADD TO BASKET] button. Input the exact number of cards that you need. Price shown is for each card. Quantity Discounts will appear in your basket.

I am trying to purchase the card, but it didn't ask me for my info, how do I customize the card?
After you purchase the design, i will email you for all the info to customize the card.

I just placed my order, what happens next?
We will contact you within 24 hours and request the information to complete your order. You will then respond me with the applicable information and email me the photographs you want on your design. If you want, you are more then welcome to submit info on your own. See here for details: order info submition

Can I see a design before I pay?
I am sorry, but due to the time I spend on each design, especially during the holiday season, i can not design cards without purchase.

What makes your designs different then other online card companies?
Me! I do each card personally. a computer is not putting your design together I am. Unlike 99% of online companies, I will (at no extra cost) customize the wording and colors on your design for you. I can match your child's outfit or add polka dots instead of snowflakes :)

I have a chinese character I would like to incorporate, is that possible?
YES! if you have the character or it isn't too difficult for me to draw, i will gladly add it.

I saw a design on another website that i liked, if i send it to you, can you duplicate it?
I am sorry, but no. Designs are like books and photographs and are copyrighted as soon as the designer creates it. as a designer, i know how hard it is to come up with a new design concept & I also know how heartbreaking it is to have my own copyrights violated.
I love to customize designs and if you have a concept in your mind that you would like to see come to fruition, i would love to help, but i will not duplicate someone else's work.

Do you offer digital files?
At this time, no. I do not sell my digital files.

The design i like has three photos, but i only have two pictures, will that work?
Again, because i work each card for you, i can usually customize a design to work with the amount of photos you have.

I had my photos taken by a professional photographer, can I scan them to use on the card?
Most photographers require a release to use/duplicate their images. Please check with your photographer for a release.

What is the printing process?
Photo paper cards are printed on FUJI Crystal Archive Paper and are printed at a professional photo lab. Unlike photos printed on an inkjet or laser printer, these photo cards will last a lifetime and not fade. Cardstock orders are press printed (not laser nor inkjet) on high quality cardstock.

I have my own wording I want to use. Do I have to use your wording or can I use my own?
All wording is completely customizable.

Will I see a proof before you print and send me my order?
Yes, I will send you a proof for approval prior to printing.

How long does it take before I see my proof?
Most orders have a proof within 48 hours. During Holiday season, this may go up to 72 hours.If you need your proof sooner, see below.

Time got away from me . . .do you offer rush service?
If time permits, we may be able to accomadate a "RUSH" order. rush orders have a $10 rush fee and we will have your proof within 24 hours, email me for details.

How long after I approve my order do you ship?
Orders are printed and shipped within 3 business days

What happens if I get my proof & I need to make changes.
A revision to your design is included in the purchase price. I ask that you take your time and make sure that everything on the card is correct so any and all changes can be done at once. multiple requests for revisions may incur a revision fee, depending upon the request.

What payment methods do you accept?
We accept Visa, Mastercard, and Discover through PayPal.

What shipping method is used? We use USPS Priority Mail shipping service (2-3 day standard delivery time).


Can you change my photographs to black and white?
Yes, we can change any color photos to black and white or sepia coloring.

My child has a scratch on her chin, can you fix that?
Yes, for no additional charge, minor airbrushing is included.

Ordering:

1. After you decide on the design you want to order

• place the amount of cards you want to purchase in your cart
• select any upgrades (5x7, cardstock or colored envelopes)

2. Click [Check Out]

3. Proceed through the Check Out process.

Your order is complete once you have been directed to paypal and have submitted payment.

Submitting Information:

I personally email all my customers after purchase (please check your spam folder).
I will email you and request all the info to go on your holiday card and you will reply back with the info and photo(s). However, we all know that life happens and i can not be at my pc 24/7, so if you rather submit info right after purchase (because your life happens too and you don't want to wait for me), you can do so. Simply copy and paste the following and email it to autumns-creek@timbers-gadgets.com along with your photos.

After I receive your info, i will send you a digital proof for approval within 48 hours.

______________________

Birth Announcement Information:
Along with the picture(s)* you want to include, please send me the following information:

1. Customer Name (name on order):

2. If your photos are in color, do you want them converted to black & white or a soft sepia (black & white with brownish tones)?

3. If the design you chose has more then one photo, please let me know which you want where and/or which is the “main/larger” photo.

4. If you want any color changes, let me know what to.

5. If you want to customize the text/phrase on the card, let me know exactly what you want it to say.

6. Name & Birth Details
Name:
Date of Birth:
Time:
Weight:
Length:

7. Names for closing (e.g. "mike & jan smith" “mike, jan & tara”)

8. Matching return labels; please provide name and address for labels.

9. I love to share my work with other customers, so that they see what my designs look like with other pics as well as share my recent work, will you allow me to share your card in my design gallery?

Birthday Invitation Information:

Along with the picture(s)* you want to include, please send me the following information:
1. Customer Name (name on order):

2. If your photos are in color, do you want them converted to black & white or a soft sepia (black & white with brownish tones)?

3. If the design you chose has more then one photo, please let me know which you want where and/or which is the “main/larger” photo.

4. If you want any color changes, let me know what to.

5. If you want to customize the text/phrase on the card, let me know exactly what you want it to say.

6. Name & All the event details:
name:
event date:
time:
location:
rsvp:

7. Matching return labels; please provide name and address for labels.

8. I love to share my work with other customers, so that they see what my designs look like with other pics as well as share my recent work, will you allow me to share your card in my design gallery?

Baptism Invitation Information:

Along with the picture(s)* you want to include, please send me the following information:
1. Customer Name (name on order):

2. If your photos are in color, do you want them converted to black & white or a soft sepia (black & white with brownish tones)?

3. If the design you chose has more then one photo, please let me know which you want where and/or which is the “main/larger” photo.

4. If you want any color changes, let me know what to.

5. If you want to customize the text/phrase on the card, let me know exactly what you want it to say.

6. Name & All the event details:
name:
event date:
time:
location:
reception info:
godparents:
rsvp:

7. Matching return labels; please provide name and address for labels.

8. I love to share my work with other customers, so that they see what my designs look like with other pics as well as share my recent work, will you allow me to share your card in my design gallery?

Holiday Card Information:
Along with the picture(s)* you want to include, please send me the following information:

1. Customer Name (name on order):

2. If your photos are in color, do you want them converted to black & white or a soft sepia (black & white with brownish tones)?

3. If the design you chose has more then one photo, please let me know which you want where and/or which is the “main/larger” photo.

4. If you want any color changes, let me know what to.

5. If you want to customize the text/phrase on the card, let me know exactly what you want it to say.

6. Names for closing (e.g. “the millers” or “mike, jan & tara”)

7. Matching return labels; please provide name and address for labels.

8. I love to share my work with other customers, so that they see what my designs look like with other pics as well as share my recent work, will you allow me to share your card in my design gallery?

they are up!! new designs for 09.

a dozen new holiday designs for 2009 are now up in my store. i may create a few more, but for now, this makes a total of about 18 new designs for 09! i am excited about this new line as it is so "me." when i started this business i loved design, i loved layouts, colors and fonts. i have evolved and now my designs are not just about color and layout, but many of my new designs now feature custom hand-drawn elements that i drew myself (and some showcase my own family photos that were taken by the awesome miss amy boring). as always, early next month, i will start a special for those that early their cards early so stay tuned!!!
here are a few of my new line:

holiday 2009

here are a few of the new designs i have created for this year. many more to come, but here is a sneak peak. if you have an idea or colors that you would love to see, i am always open to hear ideas :) most of the elements have been hand drawn by me, so you will NOT find these elsewhere. if you do, please let me know :)

custom photo christmas cards: christmas in july!

another sneak peek at a new design for 2009!!!

the adorable card features one of your favorite photos on a bright red background and a bright green border with fun polka dots. I could even add a second (smaller) photo on the bottoom right edge if you wanted. sample shows what the back would look like for cardstock orders of this design.



*custom photo holiday cards*

custom photo holiday cards: christmas in july?

custom photo holiday cards:
i will debuting a few new custom holiday cards from my new 2009 line this month. i thought i would just share a few at the end of the month. but to make things more fun, i will share a single one at a time.

design name: poinsettia
this little card can feature up to 4 of your favorite photos. if you are using vertical photos, then 2 would be the most. it has a soft taupe background with polka dots and a deep red strip with your greeting. as always, all colors and wording are completely customizable.



[christmas cards * christmas photo cards * holiday cards * holiday photo cards]

holiday photo cards

until i post the sneak peaks to my 2009 line, i will be showcasing favorites from my 2008 line:

pink surprises: this adorable greeting has a brown base, pink polka dots and zebra print showcasing one of your favorite pictures from the year.

ready for christmas in july?

i will have a sneak peak of my 2009 new holiday photo card designs up later this month!! stay tuned...